Refund Policy
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Refund Policy & Refund Form
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A. Refund Policy
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Introduction:
Consumers are entitled to a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession:
Right of Withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (Tamas Simonics, Modecenterstraße 20/340, 1030 Vienna, Austria, Tel.: 00436642493381, E-mail: info.car.cllctv@gmail.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or e-mail). You may use the attached sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal:
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
General Information
- Please avoid damaging and contaminating the goods. Please return the goods in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging for adequate protection against transport damage.
- Please do not send the goods back to us freight collect.
- Please note that the above-mentioned items 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
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B. Cancellation Form
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If you wish to withdraw from the contract, please complete this form and return it to us.
To:
Tamas Simonics
Modecenterstraße 20/340 1030 Vienna Austria
E-mail: info.car.cllctv@gmail.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date (*) Delete as appropriate