Frequently asked questions (FAQ)

1. What payment methods do you accept?
We accept Shopify payments (Visa, Mastercard, American Express, Apple Pay, Bancontact, Klarna, EPS, Google Pay, Ideal, Maestro, Shop Pay, Union Pay), and PayPal for quick and secure checkout.

2. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping times vary between 3-14 business days, depending on your location. You'll receive a tracking link once your order has shipped.

3. Where do you ship to?
We are currently offering shipping to the following countries:
- Austria
- Germany
- Belgium
- Netherlands
- Hungary

Shipping rates and delivery times vary based on your location and will be calculated at checkout.

4. What is your return policy?
We offer a 14-day return policy on every item. Products must be returned in their original condition. Please contact us at [info.car.cllctv@gmail.com] to initiate a return.

5. Can I cancel or modify my order after placing it?
If you need to change or cancel your order, please contact us within 24 hours of placing it. Once orders are processed, we may not be able to make changes.

7. Are your products handmade?
Yes, all of our products are crafted by hand with care, ensuring each item is unique and high quality.

8. What should I do if I receive a damaged item?
If your item arrives damaged, please reach out to us within 48 hours with a photo of the product and packaging. We'll arrange a replacement or refund for you as soon as possible.

9. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. 

10. How can I contact customer service?
You can reach our customer support team via email at [info.car.cllctv@gmail.com]. We’re here to help and typically respond within 24 hours.